2020 Customer Satisfaction Services 
socalTECH
DECEMBER 28, 2020
You will be able to get to all of these posts on our 2020 reflections here. In 2020, the pandemic radically changed the customer acquisition process for many consumer-facing industries. MomentFeed also became a great way for multi-location brands to keep a pulse on customer sentiment, with visibility into online reviews.
Startup Professionals Musings
SEPTEMBER 25, 2020
The world keeps changing, and visible business strategies that worked well in the past, including being the premium brand or low price producer, simply don’t get the customer loyalty they once did. Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose.
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Startup Professionals Musings
APRIL 1, 2020
Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. For example, Xerox tried to broaden the use of "xerox" as the standard term for "photocopying" to extend their existing customer segment into office automation and all kinds of computing.
TechCrunch LA
SEPTEMBER 21, 2019
Airbnb, for its part, filed a press release this week confirming its plans to go public in 2020. Postmates, the popular food delivery service, raised another $225 million at a valuation of $2.4 HappyOrNot nabs $25M for its customer satisfaction terminals . Online personal shopping service Lookiero gets $19M.
Startup Professionals Musings
FEBRUARY 24, 2020
While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Direct customer-facing non-technical roles should be the last ones outsourced. Startups all need that flexibility.
Startup Professionals Musings
APRIL 4, 2020
But we all know that these are not solutions by themselves, but require integration into an innovative framework to solve real customer problems. Here are some keys to that mindset that I have seen working for successful entrepreneurs: Think customer-centric rather than technology-centric. Be forever curious and optimistic.
Startup Professionals Musings
OCTOBER 9, 2020
That means starting your search through contract services sites, rather than conventional career hiring sites. Higher worker engagement and satisfaction. You can advertise your “greener” strategy, which today will get you greater customer loyalty and advocacy. Marty Zwilling First published on Inc.com on 09/24/2020.
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