socalTECH
DECEMBER 28, 2020
You will be able to get to all of these posts on our 2020 reflections here. In 2020, the pandemic radically changed the customer acquisition process for many consumer-facing industries. Today, we have Nick Hedges, CEO of MomentFeed (www.momentfeed.com). Are you a founder, CEO, or investor who would like to participate?
TechCrunch LA
SEPTEMBER 21, 2019
Airbnb, for its part, filed a press release this week confirming its plans to go public in 2020. Postmates, the popular food delivery service, raised another $225 million at a valuation of $2.4 HappyOrNot nabs $25M for its customer satisfaction terminals . Online personal shopping service Lookiero gets $19M.
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Startup Professionals Musings
SEPTEMBER 25, 2020
Today, customers are looking for real relationships, a memorable shopping experience, and satisfaction of a higher purpose. Many companies still measure and reward employee productivity on internal processes, such as service calls closed per hour or revenue generated, rather than delighted customers.
Startup Professionals Musings
FEBRUARY 24, 2020
While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. You can easily adjust services to control cash-flow. Marty Zwilling First published on Inc.com on 02/07/2020.
Startup Professionals Musings
APRIL 1, 2020
Tech-focused service that solves complex problems. Companies in this realm typically are thought of as services business, even though they may offer product components as well. The customer experience is a function of satisfaction with both the service, support, and usability of complex products.
Startup Professionals Musings
OCTOBER 9, 2020
That means starting your search through contract services sites, rather than conventional career hiring sites. Higher worker engagement and satisfaction. Marty Zwilling First published on Inc.com on 09/24/2020. Today you need that budget for market fluxuations, pandemics, and product updates.
Startup Professionals Musings
APRIL 4, 2020
For example, Zappos led a revolution in online shoes and clothing, not because of any revolutionary shoe technology, but because they sensed a clothing customer obsession for customer service, including long phone conversations and unlimited free returns. Marty Zwilling First published on Inc.com on 03/19/2020.
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