Startup Professionals Musings

SEPTEMBER 9, 2020

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

Satisfaction 152

Satisfaction Mentor Study Startup 152

Startup Professionals Musings

MARCH 18, 2020

Assess many change initiatives have come to fruition from your team, visit a couple of key customers and listen for future needs, and study your newest competitor. Other experts point that your employee improvement culture, sense of direction, personal purpose, and job satisfaction may be more important than any metrics.

Metrics 122

Metrics Training Satisfaction IBM 122

Startup Professionals Musings

DECEMBER 12, 2020

As a side benefit, Amazon has ranked as #1 for customer satisfaction for many years in a row. These narratives are then studied at the beginning of each meeting, followed by more collaborative team discussion and decision making. Marty Zwilling First published on Inc.com on 11/28/2020.

Slides 137

Slides Customer Custom Satisfaction 137

Startup Professionals Musings

FEBRUARY 28, 2020

Instead of counting and working more hours, I believe there are better ways to improve your productivity, as well as employee satisfaction, in growing your business: Create relevant result targets for all key employees. A more comprehensive study by Gallup showed that 70 percent of employees today lack these attributes.

Metrics 124

Metrics Entrepreneur Satisfaction Study 124

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. According to a recent MIT study , the true costs of employees are typically in the 1.25

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

JULY 11, 2020

Incent and reward new ideas with action, not more study. The best way to start is to enable employee decision making on customer satisfaction issues. Marty Zwilling First published on Inc.com on 06/27/2020. Today the key is building momentum, customization, and continuous innovation.

Entrepreneur 131

Entrepreneur Startup Ideas Software Review 131