InfoChachkie

AUGUST 22, 2016

A version of this article previously appeared in Forbes. I had the honor of moderating a panel of three SaaS CEOs who have collectively raised nearly $40 million of venture capital and are on their way to breakout success: Reed Shaffner of Workpop , Jerry Jao of Retention Science and Ara Mahdessian from ServiceTitan.

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Customer Custom Cornerstone OnDemand Metrics 100

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. Precision and Recall Metrics: Define a process to assess the precision (the relevance of retrieved documents) and the recall (how many of the relevant documents were fetched). Strive for a balanced outcome.

Generative AI 346

Generative AI Artificial Inteligence Tool Knowledge Base 346

InfoChachkie

JANUARY 16, 2018

A version of this article previously appeared Forbes. Without taking a dime of outside capital, the company has achieved impressive success in a competitive, SaaS market segment, landing companies such as Nike, Intuit, NASA, AutoDesk and PBS. Building a SaaS business in Santa Barbara California has many benefits.

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Venture Capital Entrepreneur Santa Barbara SaaS 115

Steve Reich

JUNE 11, 2012

This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. Why does Google dominate search? They obsess about having the best search out there. Why do so many of us have iPhones?

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Customer Custom Software Review SaaS 97