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A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

This year, we're again sponsoring the Recurring Revenue Conference (www.recurringrevenueconference.com), presented by Sutton Capital Partners. One of our big mantras, internally, is to be the fastest responder when you see a customer email us. Lots of startups talk about trying to outsource all their customer support.

Customer 113
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How TaskUs Is Powering LA's Technology Startup Boom

socalTECH

Customer care, obviously, is emails, phone calls, and customer service back office services. With globalization, and the rise of technology, we believed that you were going to see more and more individuals looking to outsource tasks. It''s a highly educated, English speaking workforce, and they love working for American companies.

Startup 231
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7 Business Mistakes Serial Entrepreneurs Never Make (Twice)

InfoChachkie

Rationale: My idea is so mind-blowingly fantastic that I must immediately spend some of my precious capital to protect it. In addition to paying the consultant, you must invest time to educate them. Secure Your Intellectual Property Too Early. Fallacy: An entrepreneur’s two most precious assets are time and money. Grant Exclusivity.

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Guerilla Marketing, Brad Feld Style

InfoChachkie

Rejecting the paint-by-numbers approach to corporate communications deployed by most marketing executives, Brad has embraced unconventional guerilla marketing tactics to help establish his venture capital firm, Foundry Group, as a thought leader in early-stage tech investing. companies should… focus on building amazing products.

Marketing 233
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Are MBAs Necessary for Start-ups or VC?

Both Sides of the Table

I came across this blog post about getting a computer science degree as the best degree for getting into venture capital or working at a VC-backed start up. I don’t believe you can hire great business people who outsource the development to a hot incubator who builds you code to match your ambitions.

Startup 337
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63 Los Angeles Entrepreneurs To Be Proud Of

SoCal Delicious

Our Best Interviews Via Email: Monthly. Matthew Clough is a social entrepreneur and creative professional who has dedicated himself to helping children get the educations they deserve in Tanzania, Africa. Idea Mensch. where entrepreneurs share their stories. Subscribe to RSS. Subscribe to RSS. Thank you eMinutes.

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Top 40 Startup Posts for August 2010

SoCal CTO

thought it would be helpful to put some of my thoughts into a blog post and hopefully spur some conversation in the comments and over email. Of hundreds of startup pitches at Capital Factory , almost none had unearthed 10 people willing to say, "If you build this product, I'll give you $X." Short-sighted, no? Mark Twain.

Startup 191