Startup Professionals Musings

NOVEMBER 10, 2021

Make sure that metrics and goals are set up front, and not modified as the project progresses. Unfortunately, I often see goal misalignments with teams, such as marketing measured on sales volume, or sales measured on customer retention. Provide assessments based wholly on facts. Be an advocate and promoter for team members.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

DECEMBER 22, 2021

Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service. Use metrics to assess needs and growth economics. The cost has been far more than offset by both customer loyalty and advocacy, as well as team spirit.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

JULY 15, 2020

Implement the key business metrices you will live by. Identify the three most important metrics your business must hit every week to achieve growth goals. These will almost always be related to sales and marketing, since they must tie back to cash flow. Increase you focus on coaching, training, and mentoring.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140