Startup Professionals Musings
AUGUST 16, 2023
I saw the key ones outlined well in the classic book, “ Creating High Performers ,” by William Dann, a leading coach to experienced CEOs. Your standards for product quality, sales growth, and customer satisfaction must be documented and reviewed prior to results and performance reviews.
Startup Professionals Musings
DECEMBER 7, 2020
I saw the key ones outlined well in the classic book, “ Creating High Performers ,” by William Dann, a leading coach to experienced CEOs. Your standards for product quality, sales growth, and customer satisfaction must be documented and reviewed prior to results and performance reviews.
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Startup Professionals Musings
DECEMBER 16, 2022
One of the dysfunctions I often see in my coaching and mentoring work with small businesses is team member burnout. You can improve your office culture by nurturing positive relationships with people, actively listening to feedback, and coaching peers. Organization acts without fairness and respect.
Startup Professionals Musings
JANUARY 29, 2021
Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth. That takes less time and gives everyone greater satisfaction. Only people can look ahead and prepare for the future.
Startup Professionals Musings
NOVEMBER 10, 2021
Unfortunately, I often see goal misalignments with teams, such as marketing measured on sales volume, or sales measured on customer retention. Doing so will increase both your personal life accountability, as well as your business satisfaction. Align accountability with organizational objectives.
Startup Professionals Musings
DECEMBER 22, 2021
Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service. Business and customer satisfaction data measurements are required, in addition to subjective assessments of team progress, tradeoffs, and investment decisions.
Startup Professionals Musings
AUGUST 30, 2023
In this context, I was impressed with the insights provided in a new book, “ Stay Sane In An Insane World ,” by peak performance coach Greg Harden. In business, these cover the gamut from vision, creativity, innovation, to sales, financial management, and negotiation. We all have strengths and weaknesses.
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