Startup Professionals Musings

JANUARY 18, 2023

With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Your challenge is to excel in all elements of a customer interaction, from pre-sales to long-term advocacy and image. Inflexible processes.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

APRIL 8, 2013

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Traditional” marketing, sales, and product management organizations often lead to mediocrity. Training is coaching, rather than criticizing, to improve the outcome next time. Get your team right and do it quickly.

Startup 101

Startup Training Study Customer 101

Startup Professionals Musings

MARCH 4, 2012

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Traditional” marketing, sales, and product management organizations often lead to mediocrity. Training is coaching, rather than criticizing, to improve the outcome next time. Get your team right and do it quickly.

Training 109

Training Startup Study Customer 109

Tech Zulu Event

JUNE 20, 2013

Who is the sales person? But Spurs coach, Gregg Popovich used his many years of experience to deliberate a plan that was well executed and surprised even the experts in the game, leading the underdog team to a Game 7 against the defending champions. Who has the business mindset? Who is the technical person? 7) Learn From the Best.

Startup 94

Startup CTO Coach Coach Study 94