Startup Professionals Musings

DECEMBER 22, 2021

Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service. Use metrics to assess needs and growth economics. Above all, don’t forget that delighted customers are the key to your business in the long term.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

MARCH 10, 2023

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. For progress and success assessment, each of these needs some metrics defined, a training plan, and responsibility assignments within your team.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

Startup Professionals Musings

AUGUST 27, 2023

Measure progress through metrics on sales, revenue, and penetration. Seek customer feedback on ways to improve value and satisfaction. These start with your brand image, search visibility and process, and extend to the actual sales transaction. Seek to dominate your market over competitors.

Customer 91

Customer Custom Marketing Startup 91

Startup Professionals Musings

FEBRUARY 28, 2020

Instead of counting and working more hours, I believe there are better ways to improve your productivity, as well as employee satisfaction, in growing your business: Create relevant result targets for all key employees. In business vernacular, targets are usually called metrics. Provide incentives to focus everyone on real results.

Metrics 124

Metrics Entrepreneur Satisfaction Study 124

InfoChachkie

MARCH 23, 2015

A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction. Nascent ventures must accelerate their sales cycles.

.Net 100

.Net Startup Satisfaction Technical Review 100

Startup Professionals Musings

JULY 15, 2020

Implement the key business metrices you will live by. Identify the three most important metrics your business must hit every week to achieve growth goals. These will almost always be related to sales and marketing, since they must tie back to cash flow. The answer is to learn to say “no” when you’ve had enough action.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. For progress and success assessment, each of these needs some metrics defined, a training plan, and responsibility assignments within your team.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

APRIL 28, 2021

No matter how passionately you believe that everyone needs one, and positive feedback from friends and early adopters (false positives), before you invest in scaling the business, make sure you set and meet good metrics in cost of customer acquisition, recurring sales, and margin.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

JULY 25, 2018

It’s easy to see how cultures go astray, for example, when you pay only for sales volume, but expect a high focus on customer satisfaction. Establish metrics on the culture, as well as the product. These metrics need the same top management attention as customer retention and sales metrics.

Metrics 57

Metrics Startup Netflix Customer 57

Startup Professionals Musings

APRIL 20, 2015

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Decide early where and when money will come from, set some milestones and metrics, and work to a plan, or be caught short. Word of mouth is not adequate for marketing and sales.

Startup 107

Startup Sales Customer Custom 107

Startup Professionals Musings

DECEMBER 27, 2019

For example, when delivery costs and delays were still a major online sales hurdle, Amazon Prime membership was invented to offer free next day shipping. Incorporate AI-powered data and metrics systems. Your future satisfaction and success likely depends on your answer. Marty Zwilling First published on Inc.com on 12/12/2019.

Marketing 123

Marketing Technical Review Customer Custom 123

Startup Professionals Musings

NOVEMBER 2, 2015

Creating an innovative new business is guaranteed to test your skills, patience and determination, and you need to derive satisfaction from the journey, as well as the destination. Make sure there are metrics for problem counts, resolution time and revenue impact. Analyze issues to prevent similar problems.

Startup 100

Startup Entrepreneur Satisfaction Metrics 100

Startup Professionals Musings

MAY 24, 2015

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. For progress and success assessment, each of these needs some metrics defined, a training plan, and responsibility assignments within your team.

Outsource Development 99

Outsource Development Startup Competition Ideas 99

InfoChachkie

JANUARY 16, 2018

The problem is that stakeholders, like marketing and sales, don’t know what the latest version of the roadmap is. Greathouse: Having run these groups, I know all about the inherent friction between sales and marketing with regard to lead quality, volume, etc., Metrics related to customer acquisition, lifetime value and churn.

Venture Capital 115

Venture Capital Entrepreneur Santa Barbara SaaS 115

Startup Professionals Musings

APRIL 4, 2015

Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction. Add a blog to give yourself a voice, show your expertise, but skip the sales pitch. Don’t forget the metrics and analytics.

Social Media 108

Social Media Media Startup Tips 108

Startup Professionals Musings

MAY 28, 2016

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. For progress and success assessment, each of these needs some metrics defined, a training plan, and responsibility assignments within your team.

Ideas 62

Ideas Outsource Development Startup Competition 62

Tech Zulu Event

MAY 10, 2011

Metrics-Guided. Iterate until validated (through sales or tangible exchange). Lean Approach. Model-Focused. Vision-Driven (You’re definitely going to need a strong vision when those sleepless nights, crying kids, and angry spouse enter the picture).

Startup 86

Startup Santa Monica Los Angeles Custom Development 86

Steve Reich

JUNE 11, 2012

MBO is very metrics driven, and their shareholder reports are dense with detailed, disciplined reporting that remind you that Rick is former Naval officer. User satisfaction shot up, and the revenue will soon be replaced either by a sponsorship from a golf vendor, or by fewer ads specifically targeted to golfers.

Customer 97

Customer Custom Software Review SaaS 97

Startup Professionals Musings

JANUARY 6, 2021

Your focus for momentum could be sales, profitability, or number of customers, but trying to keep all possible parameters growing is simply not practical. It’s important to define your growth strategy, document it, communicate it to your team, and align metrics and employee rewards to target goals.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Tech Zulu Event

NOVEMBER 10, 2013

At Fandango, they examine ticket sales and trends over time. These factors can vary greatly week to week, and movie launches often influence what sales look like. Instead, focus on what metric outputs, more views, more downloads? As a PM, you’ll have questions, but not the quantitative answers. For example?

Product 87

Product Fandango Design Startup 87