Startup Professionals Musings

SEPTEMBER 1, 2023

They expect to be surprised and delighted as well by their pre-purchase experience and post-purchase interactions. I remember the classic book, “ Driven to Delight ,” by Joseph A. Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result. Marty Zwilling

Custom 106

Custom Customer Startup Competition 106

Startup Professionals Musings

DECEMBER 13, 2020

They expect to be surprised and delighted as well by their pre-purchase experience and post-purchase interactions. I remember the classic book, “ Driven to Delight ,” by Joseph A. Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result. Marty Zwilling.

Custom 168

Custom Customer Services Startup 168

Both Sides of the Table

MARCH 6, 2011

I was an angel investor in his company, made a bunch of calls on his behalf and then I personally sent it out on AngelList. He had just written another one of his way-over-the-top blog posts. I think how hard it is for me to be hands-on with a handful of portfolio companies. Through this process he raised $2 million.

Startup 292

Startup Venture Capital Blogging Summary 292