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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

The world has changed much since I started my first company in 1999. As organizations we have become more open and I believe this is great for businesses and their customers. some came from our customer service, some were to improve performance / scalability from tech ops, some were bug fixes, etc.)

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Top 57 Online Startups Meets Technology Meets Product Posts for November 2010

SoCal CTO

I continue to collect great content that is the intersection of startups, products, online and technology. The United States is now a debtor nation to China and that the bill is about to come due. Who better to answer than the company's engineering lead. These are probably the two sites where I've posted the most reviews.