InfoChachkie

MARCH 3, 2011

BuddyHelp was launched in this proto-Internet environment and was immediately used by businesses to provide hands-on technical support. At companies such as SaskTel, Gateway and Cablevision, customer support agents used BuddyHelp to access their customers’ computers and handle their technical support issues.

Customer

InfoChachkie

MARCH 9, 2015

Unfortunately, many of these companies fail to properly monetize such non-paying users. Anyone, including well-healed, large companies, could offer state-of-the-art technical support for free. This is a risky, as many of your users will be initially introduced to your company via your free offering. Let''s face it.

Technical Support

Startup Professionals Musings

DECEMBER 24, 2014

The authors outlined the multitude of services that every company should consider offering, whether they be startups or more mature organizations. Here is just a sampling to give you the idea: Software as a service (SaaS). These range from extended warranties, to home delivery and setup, to on-site technical support.

Services

InfoChachkie

FEBRUARY 10, 2014

Companies typically rebrand themselves for two distinct reasons. Such attempts are seldom successful, as rebranding typically does not address the systemic issues causing the company to fail. RIM''s management made the brilliant decision to change the company''s name to BlackBerry, Ltd. Jimmy To James.

Technical Support

SoCal Delicious

JANUARY 20, 2010

Sponsored White Papers, Webcasts, and Downloads Finally, an easier way for Small and Mid-Sized Companies to Run Their Business Applications: IBM Smart Business IBM From the PC to the Internet to every piece of hardware and software in. Novell was rated the top provider of Linux technical support. it is the stuff of nightmares.

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