Startup Professionals Musings

OCTOBER 31, 2022

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. Idea people often don’t get funded as entrepreneurs, because a new business is all about results, not just ideas. In my experience, competition is the biggest challenge here. Enablement: provide support and human capital.

Activity 108

Activity Satisfaction Metrics Startup 108

Startup Professionals Musings

SEPTEMBER 1, 2023

The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint. Your competition is global, so today’s customers are demanding world-class service. Find the best of the best models, and aim even higher.

Customer 106

Customer Custom Startup Competition 106

Startup Professionals Musings

DECEMBER 13, 2020

The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint. Your competition is global, so today’s customers are demanding world-class service. Find the best of the best models, and aim even higher.

Customer 168

Customer Custom Services Startup 168

Startup Professionals Musings

SEPTEMBER 27, 2019

A theme I often hear from the entrepreneurs and startups I advise is that once they see that first surge of traction from customers, they can relax and enjoy life for a change. In today’s world of growing competition and customer evolution , holding your own, and growing to the next level is a constant challenge that can never be ignored.

Ideas 77

Ideas Customer Custom Competition 77

Startup Professionals Musings

APRIL 8, 2013

One of the big advantages of being an entrepreneur and starting your company from scratch is that you get to set the culture, which is much easier than changing the culture of an existing business. Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Marty Zwilling.

Startup 101

Startup Training Study Customer 101

Startup Professionals Musings

MARCH 4, 2012

One of the big advantages of being an entrepreneur and starting your company from scratch is that you get to set the culture, which is much easier than changing the culture of an existing business. Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.”

Training 109

Training Startup Study Customer 109