Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

DECEMBER 27, 2019

My simple answer is that they keep their focus on customers, rather than technology. They present a convincing story that every entrepreneur has the same potential, but most get sidetracked and bogged down by their technology, competitors, and internal organization. Jeff Bezos has kept his focus on customers.

Marketing 123

Marketing Technical Review Customer Custom 123

Startup Professionals Musings

MAY 24, 2019

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. Team members want development plus satisfaction.

Coach 95

Coach Technical Review Satisfaction Examples 95

Startup Professionals Musings

JANUARY 6, 2021

Every new business I know dreams of building momentum in their business, where growth continues to increase, customers become your best advocates, and employee motivation is high. Unfortunately, with limited resources, this isn’t possible, and it frustrates customers and the team. Focus first on finding more of the right customers.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

JANUARY 6, 2023

For example, a while back a passionate entrepreneur approached me with an innovative solution for reducing world hunger, but hadn’t focused on the fact that hungry people often don’t have any money, and governments are not easy customers. Find market evidence of customers with means who are willing to pay for a solution.

Tips 80

Tips Startup Satisfaction Ideas 80

Startup Professionals Musings

DECEMBER 25, 2022

In the rush of a startup, it’s tempting to start spending the money you expect any day from a rich uncle or a major new customer. Many entrepreneurs have destroyed a strategic alliance, an investor relationship, or lost a key customer by jumping in with harsh words after a bad day at home or at the office. Marty Zwilling.

Startup 100

Startup Technical Review Entrepreneur Customer 100

Startup Professionals Musings

MARCH 30, 2020

In the rush of a startup, it’s tempting to start spending the money you expect any day from a rich uncle or a major new customer. Many entrepreneurs have destroyed a strategic alliance, an investor relationship, or lost a key customer by jumping in with harsh words after a bad day at home or at the office. Marty Zwilling.

Startup 125

Startup Technical Review Entrepreneur Customer 125

Startup Professionals Musings

NOVEMBER 5, 2014

In the rush of a startup, it’s tempting to start spending the money you expect any day from a rich uncle or a major new customer. Many entrepreneurs have destroyed a strategic alliance, an investor relationship, or lost a key customer by jumping in with harsh words after a bad day at home or at the office. Marty Zwilling.

Entrepreneur 109

Entrepreneur Technical Review Startup Satisfaction 109

Startup Professionals Musings

NOVEMBER 7, 2016

For IBM, the Personal Computer was a paradigm shift from their big business legacy, built with new technologies for totally new markets, and battleships turn very slowly. The culture of a large technology company is to rely on internal development or large, stable, and proven external vendors. Every such deal was an exception.

IBM 85

IBM IBM Entrepreneur Technical Review 85

Startup Professionals Musings

MARCH 14, 2018

In the rush of a startup, it’s tempting to start spending the money you expect any day from a rich uncle or a major new customer. Many entrepreneurs have destroyed a strategic alliance, an investor relationship, or lost a key customer by jumping in with harsh words after a bad day at home or at the office. Marty Zwilling.

Technical Review 63

Technical Review Entrepreneur Startup Customer 63

Startup Professionals Musings

DECEMBER 6, 2015

In the rush of a startup, it’s tempting to start spending the money you expect any day from a rich uncle or a major new customer. Many entrepreneurs have destroyed a strategic alliance, an investor relationship, or lost a key customer by jumping in with harsh words after a bad day at home or at the office. Marty Zwilling.

Technical Review 60

Technical Review Entrepreneur Startup Satisfaction 60