Startups Should Focus On Their Net Profit Score Not Potential Promoters
InfoChachkie
MARCH 23, 2015
A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction. Turning Promoters Into Profits. Wrong Question.
Let's personalize your content