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Startup Professionals Musings
MAY 15, 2013
Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today. You should be watching.
Both Sides of the Table
DECEMBER 19, 2011
I have some educated guesses. He argues for a world he calls POSO (post social) in which we will only use social applications which drastically cut down our time involvement and/or increase our productivity. Social media will be pervasive in the enterprise and is primarily driving by customer interactions.
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Startup Professionals Musings
JUNE 2, 2011
This move is indicative of the possibility that the traditional ways of going about making a living through a college education, an entry-level position at a firm, and steady promotion through the ranks is a dead model. With a bank account full of someone else's money, it's hard not to feel flush with cash and have a false sense of security.
Both Sides of the Table
DECEMBER 5, 2010
But AOL brought online services, email, chat and discussion boards to the masses and thus educated a generation that paved the way for others. Brands didn’t advertise their web pages they advertised “AOL Keywords.&# You couldn’t pick up a magazine in the 96-99 timeframe without seeing AOL Keywords advertised everywhere.
SoCal Delicious
JANUARY 20, 2010
Fortunately the Web doesn’t stand still and a great deal of research and development continues to go into evolving the mechanics of today’s online social universe. Disconnects between older and newer generations of social media. Poor integration between social media and location services.
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