InfoChachkie

MARCH 3, 2011

BuddyHelp was launched in this proto-Internet environment and was immediately used by businesses to provide hands-on technical support. At companies such as SaskTel, Gateway and Cablevision, customer support agents used BuddyHelp to access their customers’ computers and handle their technical support issues.

Customer 162

Customer Custom Technical Support Startup 162

InfoChachkie

MARCH 9, 2015

Yet too often, entrepreneurs embrace giving away their products and services for the wrong reason - they are simply reticent to ask for payment. Anyone, including well-healed, large companies, could offer state-of-the-art technical support for free. The freemium approach offers users access to online solutions at no charge.

Technical Support 100

Technical Support Customer Custom Demand 100

Startup Professionals Musings

DECEMBER 24, 2014

Services entrepreneurs can more easily capitalize on the trend to treat each customer personally, whether entrepreneurs be interior designers working from home, marketing consultants, or offering Angie’s List to find the best local handyman. Here is just a sampling to give you the idea: Software as a service (SaaS).

Services 101

Services Startup Outsource Technical Support 101