nps Entrepreneur Related Topics 
InfoChachkie
MARCH 23, 2015
A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction. Turning Promoters Into Profits. Wrong Question. Shots On Goal.
InfoChachkie
NOVEMBER 18, 2010
Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.
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InfoChachkie
NOVEMBER 18, 2010
Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.
Startup Professionals Musings
AUGUST 4, 2017
Entrepreneur of the Year” finalist. One metric now commonly used is called the Net Promoter® Score (NPS). The formula for the Net Promoter® Score is the percentage of customers who are detractors, subtracted from the percentage who are promoters (NPS=P-D). I like the insights outlined in a more recent book “ Summit ,” by F.
Startup Professionals Musings
APRIL 26, 2015
Entrepreneur of the Year” finalist. One metric now commonly used is called the Net Promoter® Score (NPS). The formula for the Net Promoter® Score is the percentage of customers who are detractors, subtracted from the percentage who are promoters (NPS=P-D). I like the insights outlined in a recent book “ Summit ,” by F.
Startup Professionals Musings
MARCH 11, 2014
Entrepreneur of the Year” finalist. One new metric now commonly used is called the Net Promoter® Score (NPS). The formula for the Net Promoter® Score is the percentage of customers who are detractors, subtracted from the percentage who are promoters (NPS=P-D). business customer experience entrepreneur startup'
Startup Professionals Musings
FEBRUARY 8, 2015
Most existing metrics and analytics for measuring customer satisfaction and loyalty, including the popular Net Promoter Score (NPS), don’t distinguish between recommend messages to others (word-of-mouth), detract messages or no message at all. business customer loyalty entrepreneur startup' Nobody said it would be easy. Marty Zwilling.
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