You Need Customer Loyalty, Not Just Satisfaction
Startup Professionals Musings
OCTOBER 1, 2010
You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. I think these tough economic times and social networks have re-awakened consumers to the fact that there is more to a business transaction than price. Educate your customers on your business. Marty Zwilling.
49 
Let's personalize your content