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A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. BDCs can afford to fixate on such esoteric measures, while startups must generate tangible financial results.

.Net 168
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A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. BDCs can afford to fixate on such esoteric measures, while startups must generate tangible financial results.

.Net 182
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Startups Should Focus On Their Net Profit Score Not Potential Promoters

InfoChachkie

Such scores attempt to quantify a company’s overall customer satisfaction by asking customers, "How likely is it that you would recommend our company to a friend or colleague?" The higher a company’s NPS, allegedly the higher its customer satisfaction. The hockey teams and startups that take the most shots often emerge the winner.

.Net 100