A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score
InfoChachkie
NOVEMBER 18, 2010
Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. BDCs can afford to fixate on such esoteric measures, while startups must generate tangible financial results.
Let's personalize your content