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A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

NOVEMBER 18, 2010

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.

.Net 168
.Net Satisfaction Customer Custom 168
article thumbnail

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

NOVEMBER 18, 2010

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.

.Net 182
.Net Satisfaction Entrepreneur Customer 182
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