InfoChachkie

MARCH 23, 2015

A version of this article previously appeared in the Wall Street Journal. As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Wayne Gretzky.

.Net 100

.Net Startup Satisfaction Technical Review 100

InfoChachkie

NOVEMBER 18, 2010

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. free weekly Infochachkie articles! Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives.

.Net 168

.Net Satisfaction Customer Custom 168

InfoChachkie

NOVEMBER 18, 2010

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. free weekly Infochachkie articles! Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives.

.Net 182

.Net Satisfaction Entrepreneur Customer 182

Startup Professionals Musings

APRIL 26, 2015

A classic article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. One metric now commonly used is called the Net Promoter® Score (NPS).

Customer 100

Customer Custom .Net Competition 100

Startup Professionals Musings

AUGUST 4, 2017

A classic article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. One metric now commonly used is called the Net Promoter® Score (NPS).

Customer 85

Customer Custom Product Marketing 85

Startup Professionals Musings

MARCH 11, 2014

A recent article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. One new metric now commonly used is called the Net Promoter® Score (NPS).

Customer 98

Customer Custom .Net Competition 98