6 Ways To Drive Success Through Customer Experience
Startup Professionals Musings
APRIL 26, 2015
Entrepreneur of the Year” finalist. One metric now commonly used is called the Net Promoter® Score (NPS). This works by asking your customers for feedback, and dividing them into three categories: Promoters. Satisfied but unenthusiastic customers who can be easily wooed by the competition. Detractors.
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