Startup Professionals Musings
FEBRUARY 8, 2015
Most existing metrics and analytics for measuring customer satisfaction and loyalty, including the popular Net Promoter Score (NPS), don’t distinguish between recommend messages to others (word-of-mouth), detract messages or no message at all. I believe his four basic rules should always come first: Customer retention is priority number one.
Startup Professionals Musings
OCTOBER 11, 2013
Most existing metrics and analytics for measuring customer satisfaction and loyalty, including the popular Net Promoter Score (NPS), don’t distinguish between recommend messages to others (word-of-mouth), detract messages, or no message. With incredible ease, they can influence thousands or millions of potential new customers, or say nothing.
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Tech Zulu Event
JULY 16, 2012
CallFire technology likewise offers a powerful, cost-effective solution for emergency response and disaster preparedness, enabling authorities to mobilize field communications at a moment’s notice. Using CallFire, anyone with a cell phone and a laptop can become a virtual call center.
Both Sides of the Table
OCTOBER 8, 2014
Of course most of you know SnapChat, Tinder & Whisper and many people immediately associate the success of Los Angeles under the SoLoMo banner (Social, Local, Mobile) and you wouldn’t be wrong. But our best Internet software engineers have historically been exported on a net basis to the Bay Area. ”).
Tech Zulu Event
MARCH 21, 2014
Zeroblock , the highly successful mobile and web app was recently acquired by the world’s most popular Bitcoin site and online wallet, Blockchain.info. Pinguino Kolb – Owner of Spelunk.in , an online crypto currency magazine. He then dove into a keynote Q&A with Dan Held , developer of recently acquired Zeroblock LLC.
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