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7 Keys To Sustainably Enriching Your Customers’ Lives

Startup Professionals Musings

In this age of instant and global communication via social media and the Internet, I see more and more evidence that delighted customers should be your top priority. Use metrics to assess needs and growth economics.

Customer 114
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How to Profit: “Thank You Metrics” – Community First, Money Second

Tech Zulu Event

Noah has what I believe he called “Thank You metrics”. Home furnishings retailer Bed Bath & Beyond has reported net sales for the second quarter ended August 27, 2011 increased by 8.3%.” – Retail Week. Now, almost 2 years later, they were right and I was wrong to be so stuck on my ghetto fabulous DIY MBA attempts.

Metrics 87
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6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

The advent of social media and real-time interactive feedback via the Internet allows every customer to build and expect a relationship with your business, rather than just touchpoints. One metric now commonly used is called the Net Promoter® Score (NPS). So how do you measure customer loyalty and relationships?

Customer 100
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6 Keys to Marketing Customer Experience vs Products

Startup Professionals Musings

The advent of social media and real-time interactive feedback via the Internet allows every customer to build and expect a relationship with your business, rather than just touchpoints. One metric now commonly used is called the Net Promoter® Score (NPS). So how do you measure customer loyalty and relationships?

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‘Customer Experience’ Is Today’s Business Benchmark

Startup Professionals Musings

The advent of social media and real-time interactive feedback via the Internet allows every customer to build and expect a relationship with your business, rather than just touchpoints. One new metric now commonly used is called the Net Promoter® Score (NPS). So how do you measure customer loyalty and relationships?

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Discussion Creation Among Bloggers - LinkedIn, Blogging and Discussion Groups

SoCal CTO

I have to say that it has netted far more than I would have thought. Matching Algorithm ► October (15) eLearn 2009 Presentation – Twitter Along Los Angeles Technology Connector – Kurt Daradics Online Business Networking Los Angeles Social Media to Build Reputation and Reach Prospec.

Blogging 150
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Indianapolis is the “It Place” to Start a Startup?

Tech Zulu Event

We’re all so caught up in social media marketing and search engine optimization (SEO) that we tend to forget one on one relationships are the most powerful of them all. With no safety net in play, just peace in his heart, he stayed and let everyone he knew in Indy know that he believed in the city, the people, and growing tech scene.

Startup 104