TechCrunch LA
NOVEMBER 7, 2019
Wrench , the Seattle-based on demand vehicle maintenance and repair service for consumers and fleets, has raised $20 million in its latest round of financing. RepairSmith , which operates a similar service out of Los Angeles and San Francisco, is backed by Daimler to provide much the same on-demand repair services.
Startup Professionals Musings
JANUARY 10, 2018
New and better technology is becoming available every day to present dashboards and metrics to show how well processes and empowerment are working, assess workload backlogs, and capture customer feedback and satisfaction. Marty Zwilling First published on Inc.com on 12/26/2017.
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Startup Professionals Musings
FEBRUARY 27, 2019
Focus on the ultimate customer, and find a way to improve satisfaction, grow revenue, or cut costs. You can’t please everyone all the time, so don’t kill yourself trying to satisfy a bad boss or an overly demanding customer. Marty Zwilling First published on Inc.com on 02/12/2017. Walk away from a bad role or customer.
Startup Professionals Musings
JANUARY 11, 2017
In either case, you need to understand the dynamics to maximize team performance, and for your own sanity and satisfaction. Team members may forget you are now the boss, or anyone can make inappropriate comments or demands. Marty Zwilling First published on Huffington Post on 01/10/2017.
Startup Professionals Musings
OCTOBER 7, 2017
Compared to what I most often see today, these approaches represent a “leadership mind switch” in the way entrepreneurs need to think about their behaviors to generate the level of employee engagement required to keep up with rapid market changes and customer demands. Marty Zwilling First published on Huffington Post on 10/06/2017.
Startup Professionals Musings
JULY 9, 2017
Investors will demand clear channel definitions. Then there is the follow-up to provide customer support and satisfaction. Marty Zwilling First published on Huffington Post on 07/08/2017. Every team and every individual needs to know how they relate to, or are responsible for, specific customer relationships. Key partners.
Startup Professionals Musings
SEPTEMBER 8, 2017
Gives priority to business demands over social. Gets satisfaction from solving business challenges. Marty Zwilling First published on Inc.com on 08/18/2017. If you find yourself unable to clear your head of work-related thoughts at the end of the day, that’s commitment.
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