Coach Customer Research Satisfaction 
Startup Professionals Musings
SEPTEMBER 22, 2023
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.
Startup Professionals Musings
JANUARY 8, 2021
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.
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Startup Professionals Musings
AUGUST 30, 2023
In this context, I was impressed with the insights provided in a new book, “ Stay Sane In An Insane World ,” by peak performance coach Greg Harden. Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. We all have strengths and weaknesses.
Startup Professionals Musings
OCTOBER 14, 2022
Investors, partners, team members, and customers implicitly value or devalue a startup based on the leader’s physical presence, emotional identity, social skills, intellectual agility, moral values, and past performance in the domain. I have paraphrased his key points here as follows: Leader personal impact. Leadership brand development.
Startup Professionals Musings
NOVEMBER 25, 2022
Research has found that people with low resilience are four times more likely to experience burnout, or even premature death. You will learn to recognize that some friends and colleagues are always downers, and get their satisfaction from snuffing out your aspirations through negative thinking.
Startup Professionals Musings
MAY 2, 2022
They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. This is a tough challenge for every coach and mentor. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone.
Startup Professionals Musings
MAY 24, 2019
For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. Team members want development plus satisfaction.
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