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7 Key Steps To Getting Top Performance From Your Team

Startup Professionals Musings

For example, according to recent research from Bain & Company , Apple, Netflix, Google, and Dell employees are 40 percent more productive than the average, even though they are no smarter or more experienced. Practice process coaching, but not edicting decisions. Yet in the long run, you get what you pay for.

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4 Strategies To Ramp Up The Total Customer Experience

Startup Professionals Musings

Traditionally, you just worried about the quality of the sales transaction (price, speed, service), but the “customer experience” now includes ease of pre-sale shopping, post-sale support, with a connected relationship throughout. This can save them grief, as well as reduce your own marketing and sales costs.