InfoChachkie

MARCH 3, 2011

BuddyHelp was launched in this proto-Internet environment and was immediately used by businesses to provide hands-on technical support. At companies such as SaskTel, Gateway and Cablevision, customer support agents used BuddyHelp to access their customers’ computers and handle their technical support issues.

Custom 162

Custom Customer Technical Support Startup 162

Startup Professionals Musings

DECEMBER 24, 2014

The authors outlined the multitude of services that every company should consider offering, whether they be startups or more mature organizations. Here is just a sampling to give you the idea: Software as a service (SaaS). These range from extended warranties, to home delivery and setup, to on-site technical support.

Services 101

Services Startup Outsource Technical Support 101

InfoChachkie

MARCH 9, 2015

Unfortunately, many of these companies fail to properly monetize such non-paying users. Anyone, including well-healed, large companies, could offer state-of-the-art technical support for free. This is a risky, as many of your users will be initially introduced to your company via your free offering. Let''s face it.

Technical Support 100

Technical Support Custom Customer Demand 100

SoCal Delicious

JANUARY 20, 2010

On CBS MoneyWatch: Why Debit Cards Are Dangerous BNET Business Network: BNET TechRepublic ZDNet ZDNet Members login Newsletters Site Assistance RSS Feeds Home News & Blogs Videos White Papers Downloads Reviews Popular Enterprise Web 2.0 Novell was rated the top provider of Linux technical support.

Web 29

Web Technical Review Web 2.0 Social Media 29