Competition Mentor Social Media Training 
Startup Professionals Musings
JANUARY 18, 2023
With the advent of social media, and instant communication via the Internet, that definition has been expanded to include all aspects of the customer experience , from finding you and what they need, to the ease of completing the transaction, as well as all follow-on support. Make sure non-contact experiences match face-to-face.
Startup Professionals Musings
AUGUST 3, 2022
Here is an outline of some key force multipliers that I have seen used effectively in the ongoing battle for business survival and success: Establish a presence on multiple social media channels. Amazingly, I still find that many small businesses still don’t use any social media, much less appear on a range of platforms.
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Startup Professionals Musings
JANUARY 2, 2021
He later closed more than 8,000 of his stores for a day to provide employee racial-bias training. I often think of the scope of this example in my role as mentor to a struggling entrepreneur who is quick to blame his problems on employee mistakes, or even changing customer expectations. Don’t wait for a crisis to test accountability.
Startup Professionals Musings
JANUARY 23, 2022
In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Priority is placed on employee mentoring and coaching. A primary focus on process leads to highly structured training classes, leaving little room for personal career development.
Startup Professionals Musings
APRIL 20, 2022
That means they must believe in what you are trying to do, and feel they have the right tools, training, and reward system to do the job that needs to be done. Your role is to provide this enablement, through listening to their needs, and providing personal coaching and mentoring as required.
Startup Professionals Musings
OCTOBER 15, 2022
As a startup mentor, I’m always amazed that some entrepreneurs seem to be an immediate hit with investors, while others struggle to get any attention at all. From an investor perspective, understanding and acting early to establish a sustainable competitive advantage, and barrier to entry, is the best assurance of a financial return.
Startup Professionals Musings
JULY 7, 2019
In my role as a mentor to many business professionals, I still see some who have no idea how to adapt to the new realities. On the other hand, if you expect your employer to push you into future training required, always have a growth opportunity waiting, and set all your work parameters, then you may find a difficult road ahead.
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