Startup Professionals Musings

AUGUST 8, 2014

Customer-facing services, like call centers, should rarely be outsourced. You cant isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. core competency entrepreneur near shoring offshoring outsource startup'

Outsource Development 95

Outsource Development Outsource Offshore Software Review 95

Startup Professionals Musings

JANUARY 20, 2016

Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. Look at internal services versus external services. Marty Zwilling.

Outsource Development 53

Outsource Development Outsource Software Review Technical Review 53

The Quigley Report

FEBRUARY 23, 2008

For instance, a VP of Operations might be bonused on 3 measurements: COGS, product shippments and customer satisfaction results. The next quarter, all of her bonus might be based on opening an offshore development center by a certain date. I have seen too many bonus plans with 15 + factors driving the bonus award.

Design 49

Design Offshore Tool Activity 49