Real Startups Never, Ever Discount Their Prices
InfoChachkie
APRIL 13, 2015
Instead of guessing what the competitor''s discounted price might be, I looked at our client''s total cost of ownership for each service. For instance, offer phone support to a demanding customer, rather than lower-touch and less-timely email or chat. Typical cost for call center reps was around 40 cents per minute at that time.
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