Metrics Satisfaction Services Technical Review 
Startup Professionals Musings
SEPTEMBER 22, 2023
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.
Startup Professionals Musings
MARCH 19, 2022
With the power of the Internet, and the impact of the recent pandemic , the world of business services, such as accounting and marketing, have gone more and more remote. Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success.
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Startup Professionals Musings
JUNE 23, 2021
For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Incentives should be a combination of metrics and recognition to highlight results. Incent and reward employees who delight customers.
Startup Professionals Musings
JANUARY 6, 2021
New entrepreneurs, especially technical ones, are excited by early adopters, and tend to focus on their feedback, which will always suggest more product features and options. It’s important to define your growth strategy, document it, communicate it to your team, and align metrics and employee rewards to target goals.
Startup Professionals Musings
APRIL 28, 2021
If you are the hot-shot technical innovator that invented your solution, make sure you have an equally adept business and marketing expert to complement your skills. “If Bill Gates was the technical genius, but Steve Ballmer, from Procter & Gamble, ran the business side of the equation.
Startup Professionals Musings
JANUARY 8, 2021
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.
Startup Professionals Musings
OCTOBER 3, 2016
Sets goals and milestones, with metrics to track progress. They define metrics for each goal, and diligently track themselves against these metrics. Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction. Publicly reward team members for business results.
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