Startup Professionals Musings

MAY 15, 2013

Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today. You should be watching.

Custom 89

Custom Customer Services High Tech 89

Startup Professionals Musings

JUNE 6, 2012

Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today. You should be watching.

Custom 97

Custom Customer Services Startup 97

Tech Zulu Event

JUNE 16, 2014

TZ: In our last interview you said that you were about 25% at capacity of your original vision for Miigle. A year and a half later and post-public launch, at what capacity do you think Miigle is today of your original vision? Once you have logged in to your Miigle account, the first step is editing your profile.

SoCal 104

SoCal Southern California Startup Platform 104