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Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. A solution I often recommend, as least in early growth, is the use of outsourcing for critical tasks.
If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. You don’t have enough hours in a day, or trained people, to succeed with lower margins in a services startup. Capture your “secret sauce.” Be a visible and available expert in your domain.
Most experts agree that the key to worker productivity, decision making, and satisfaction, is raising their level of engagement from the currently low thirty percent range. Outsourcing and working from home needs coordination. In the early days of outsourcing, I was led to believe that it would reduce the need for local managers.
If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.
If you have a software development background like mine, Im sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.
Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.
If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. You don’t have enough hours in a day, or trained people, to succeed with lower margins in a services startup. Capture your “secret sauce.” Be a visible and available expert in your domain.
Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.
If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. You don’t have enough hours in a day, or trained people, to succeed with lower margins in a services startup. Capture your “secret sauce.” Be a visible and available expert in your domain.
Customers don’t like to see you learning on the job or outsourcing. Every partner and employee can kill your success potential in a heartbeat, so don’t take shortcuts on your hiring and training practices. Create and maintain the highest level of customer satisfaction. Attract and retain the highly skilled and motivated people.
Customers don’t like to see you learning on the job or outsourcing. Every partner and employee can kill your success potential in a heartbeat, so don’t take shortcuts on your hiring and training practices. Create and maintain the highest level of customer satisfaction. Attract and retain the highly skilled and motivated people.
Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.
If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. You don’t have enough hours in a day, or trained people, to succeed with lower margins in a services startup. Capture your “secret sauce.” Be a visible and available expert in your domain.
If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. You don’t have enough hours in a day, or trained people, to succeed with lower margins in a services startup. Capture your “secret sauce.” Be a visible and available expert in your domain.
Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.
If a customer feels like they are doing all the work, satisfaction will never be forthcoming. Provide training and empowerment. Outsourcing your support team to a far-away country and culture is not the way to start. No customer likes keying in account numbers or repeating information before any meaningful action is started.
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