InfoChachkie
MARCH 23, 2015
A version of this article previously appeared in the Wall Street Journal. As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Wayne Gretzky.
InfoChachkie
AUGUST 22, 2016
A version of this article previously appeared in Forbes. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! The Most Important Metric. Near the conclusion of our discussion, I asked each CEO to name any non-obvious metrics by which they guide their businesses.
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Tech Zulu Event
NOVEMBER 28, 2011
Noah has what I believe he called “Thank You metrics”. Remember as I stated in my article about how to get customers , a business is a solution to a problem. Home furnishings retailer Bed Bath & Beyond has reported net sales for the second quarter ended August 27, 2011 increased by 8.3%.” – Retail Week.
Startup Professionals Musings
APRIL 26, 2015
A classic article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. One metric now commonly used is called the Net Promoter® Score (NPS). Detractors.
Startup Professionals Musings
AUGUST 4, 2017
A classic article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. One metric now commonly used is called the Net Promoter® Score (NPS). Detractors.
Startup Professionals Musings
MARCH 11, 2014
A recent article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. One new metric now commonly used is called the Net Promoter® Score (NPS). Detractors.
Both Sides of the Table
DECEMBER 27, 2011
I find it amusing when a journalist writes an article about a prominent startup (either privately held or preparing for an IPO) and decries that, “They’re not even profitable!” Gross Profit (also called Gross Margin or sometimes “Net Revenue”). One of them is profitability. Simplifying: Revenue -.
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