.Net Article Entrepreneur Metrics 
InfoChachkie
MARCH 23, 2015
A version of this article previously appeared in the Wall Street Journal. As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Wayne Gretzky.
InfoChachkie
AUGUST 22, 2016
A version of this article previously appeared in Forbes. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! The Most Important Metric. Near the conclusion of our discussion, I asked each CEO to name any non-obvious metrics by which they guide their businesses.
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Tech Zulu Event
NOVEMBER 28, 2011
Being that the theme of the night was community, it was perfect that the event was held at CoLoft , a workspace in Santa Monica that focuses on start up entrepreneurs. Noah has what I believe he called “Thank You metrics”. Remember as I stated in my article about how to get customers , a business is a solution to a problem.
Startup Professionals Musings
APRIL 26, 2015
A classic article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. Entrepreneur of the Year” finalist. Detractors.
Startup Professionals Musings
MARCH 11, 2014
A recent article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. Entrepreneur of the Year” finalist. business customer experience entrepreneur startup'
Startup Professionals Musings
AUGUST 4, 2017
A classic article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. Entrepreneur of the Year” finalist. Detractors.
Both Sides of the Table
DECEMBER 27, 2011
I find it amusing when a journalist writes an article about a prominent startup (either privately held or preparing for an IPO) and decries that, “They’re not even profitable!” I have had this discussion with many a first-time entrepreneur. If you don’t, somebody else WILL!” ” The Details.
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