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6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

Entrepreneur of the Year” finalist. One metric now commonly used is called the Net Promoter® Score (NPS). This works by asking your customers for feedback, and dividing them into three categories: Promoters. Satisfied but unenthusiastic customers who can be easily wooed by the competition. Detractors. Marty Zwilling.

Custom 100
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6 Keys to Marketing Customer Experience vs Products

Startup Professionals Musings

Entrepreneur of the Year” finalist. One metric now commonly used is called the Net Promoter® Score (NPS). This works by asking your customers for feedback, and dividing them into three categories: Promoters. Satisfied but unenthusiastic customers who can be easily wooed by the competition. Detractors.

Custom 85
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‘Customer Experience’ Is Today’s Business Benchmark

Startup Professionals Musings

Entrepreneur of the Year” finalist. One new metric now commonly used is called the Net Promoter® Score (NPS). This works by asking your customers for feedback, and dividing them into three categories: Promoters. Satisfied but unenthusiastic customers who can be easily wooed by the competition. Detractors. Marty Zwilling.

Custom 98
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Track the Ten Elements of Value for Your Venture

Startup Professionals Musings

That’s because a company’s value is a composite of all of the quantitative and qualitative factors that comprise a company: revenues, expenses, risks, growth prospects, quality of the management team, competitive advantages, strength of the intellectual property, and so forth. Detail isn’t important; tracking your progress is.

.Net 89
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Should Startups Focus on Profitability or Not?

Both Sides of the Table

” I mention journalists here because they perpetuate the myth that focusing on profits is ALWAYS the right answer and then I hear many entrepreneurs (and certainly many “normals”) repeating the same mantra. I have had this discussion with many a first-time entrepreneur. If you don’t, somebody else WILL!”

Startup 418
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How Well Versed Are You In Startup Investor Jargon?

Startup Professionals Musings

Whether you are talking to peers, competitors or investors, you as an active entrepreneur will be judged on your familiarity with today’s startup and funding jargon. In that context, I offer you my latest collection of popular investor-to-entrepreneur terms and concepts. Frothy is good for entrepreneurs. Seed-round investment.

Startup 57