TechCrunch LA

JULY 29, 2020

The two companies have announced a new partnership that will see Humana pushing Heal’s in-home and virtual care delivery services to the patients it covers and committing $100 million to spur the Los Angeles-based startup’s growth. “ We think we are… an accelerant for the adoption of those services.”

Services 244

Services Invest Demand Los Angeles 244

Startup Professionals Musings

JANUARY 2, 2016

In business, this means an entrepreneur who never says no to any customer is doomed to a hard life and some expensive mistakes. Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly.

Customer 65

Customer Custom Startup Satisfaction 65

Startup Professionals Musings

JULY 18, 2015

Treat a startup as a customer, not a client. A client relationship suggests that the consultant is in charge, whereas the customer designation recognizes the more modern model of the customer in control. It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers.

Services 100

Services Startup Software Review Social Media 100

Tech.Co

DECEMBER 4, 2020

Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. To build trust in e-commerce with the greater public, his company came up with innovative ideas and fostered new customer behaviors.

Commerce 206

Commerce Statistics Customer Custom 206

InfoChachkie

SEPTEMBER 21, 2015

Overall, according to Gartner, the SaaS market will top $22 billion by 2015. Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction. The result: they had more than 20 enterprise customers on Day 1.

SaaS 100

SaaS Entrepreneur Startup Satisfaction 100

Startup Professionals Musings

OCTOBER 10, 2015

Does it mean the right thing from a customer perspective, societal impact, maximizing business returns or personal benefit? Another article indicates that 80 percent of customers continue to base some portion of their buying decisions on their perceptions of the company’s ethics. Set the bar high on standards.

Entrepreneur 102

Entrepreneur Training Demand Customer 102

socalTECH

FEBRUARY 10, 2017

I moved over to work in software-as-a-service, at Cornerstone OnDemand, before its IPO. We took it to the market in January of 2015. In our first year of selling, we brought on over 50 clients, and last year we had 170 customers, and we now have about 40 employees. Mike Whitmire: It was borne out of my own background.

Startup 124

Startup Cornerstone OnDemand Software Review Woodland Hills 124