Startup Professionals Musings

JANUARY 2, 2016

In business, this means an entrepreneur who never says no to any customer is doomed to a hard life and some expensive mistakes. Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly.

Customer 65

Customer Custom Startup Satisfaction 65

socalTECH

JANUARY 7, 2015

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. billion in revenues in 2015. alorica business process outsourcing west corporation merger acquisition customer service nearshoring offshoring'

Offshore 100

Offshore Outsource Customer Custom 100

socalTECH

JULY 10, 2015

Santa Monica-based TrueCar , the provider of negotiation-free, car buying services which is led by Scott Painter, said late Thursday evening that it has ended a partnship it has with AutoNation. The two cut ties after a dispute over sharing of customer information. The two cut ties after a dispute over sharing of customer information.

Truecar 100

Truecar Santa Monica Sales Customer 100

Xconomy

AUGUST 28, 2018

San Francisco-based Puls, founded in 2015, offers to dispatch technicians quickly to a customer’s home or office to replace malfunctioning parts, mount a widescreen TV on the wall, or install smart home devices such as security systems, voice-activated assistants, and Internet-connected thermostats. The 24/7 service operates.

Services 43

Services Screening Demand Activity 43

Tech Zulu Event

SEPTEMBER 10, 2015

Whether it be the issue of finding a trustworthy caregiver to take care of your grandparents or making it easier for seniors to live chat via webcam, we’re hoping the following services can inspire a story on the types of senior tech services available (and inspired by entrepreneur’s grandparents).

Entrepreneur 40

Entrepreneur Social Media Tips Design 40

socalTECH

NOVEMBER 21, 2014

San Diego-based Slacker Radio , which operates a streaming radio service, has scored a big win with Toyota and Lexus. Slacker said Thursday that it will offer up a new Slacker Radio app on select Lexus models, and soon on select Toyota model years from 2011 to 2015. Financial details of the deal were not disclosed. READ MORE>>.

San Diego 168

San Diego News Customer Custom 168

Tech Zulu Event

OCTOBER 29, 2015

With the 2015 holiday shopping season now upon us, it’s “go time” for retailers across the country — an opportunity to put their carefully crafted holiday plans into action and deliver on their bottom-line expectations. Plus, holiday e-commerce sales are widely expected to continue rising in 2015. Focus On The Consumer.

Commerce 40

Commerce Sales Pricing Study 40

socalTECH

MARCH 1, 2016

Anaheim-based consulting and technical services provider Willdan Group said late Monday that it has acquired New York-based Genesys Engineering , a provider of mechanical and electric consulting and engineering for the power and utility industry. Financial terms of the acquisition were not disclosed. READ MORE>>.

Acquisition 100

Acquisition Design Services Customer 100

TechCrunch LA

OCTOBER 5, 2020

Today, one of the companies that is supplying produce and other items both to consumers and other services that are in turn selling food and groceries to them, is announcing a new round of funding as it gears up to take its next step, an IPO. ” I don’t doubt that he means it.

Technical Review 343

Technical Review Startup Marketing San Diego 343

socalTECH

JULY 28, 2016

The company did not disclose any financials, but said it saw nearly 200% growth in the first half of the year compared to the same period in 2015. SmartDrive is led by CEO Steve Mitgang.

San Diego 100

San Diego Los Angeles Customer Custom 100

Tech.Co

DECEMBER 4, 2020

Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. To build trust in e-commerce with the greater public, his company came up with innovative ideas and fostered new customer behaviors.

Commerce 207

Commerce Statistics Customer Custom 207

socalTECH

APRIL 7, 2016

Los Angeles-based on-demand, full service self-storage startup Clutter has raised $20M in a Series B funding round, the company said this morning, in a round led by Sequoia Capital. In addition to standard storage services, the startup takes photographs of its customers' various items, and provides an online inventory of that stuff.

Demand 100

Demand Los Angeles Funding Startup 100

Xconomy

SEPTEMBER 26, 2016

Tealium, a San-Diego startup that provides online advertising tag management and marketing services for enterprise customers, has raised $35 million in a growth financing deal intended to expand its technology and market reach. We help our customers weave together all the data across all of their data streams,” Lunsford said.

Customer 40

Customer Custom San Diego JavaScript 40

Tech.Co

FEBRUARY 19, 2021

Selz, run by a team of around 50 in Sydney, Australia, bills itself as a one-stop-shop for small businesses to start selling products and services online. Nothing is changing for our customers at this time, and we’ll be in touch with customers as and when we have further updates. Service Sales. Physical Product Sales.

News 137

News Acquisition Platform Sales 137

Tech Zulu Event

JULY 10, 2015

Techstars Disney Accelerator class of 2015 was announced yesterday. Decisive is a Software as a Service (SaaS) platform that uses real time data to enable advertisers to optimize mobile ad creative and targeting based on user engagement. Techstars Disney Accelerator Class of 2015 appeared first on TechZulu.

Class 40

Class Artificial Inteligence AMA Platform 40

socalTECH

FEBRUARY 18, 2015

Santa Monica-based matchmaking site eHarmony is looking to the overseas market to grow its service, saying today that it is launching a "globalization initiative" this year to add one new country per quarter to its service. eHarmony says it will create region-specific versions of its service, which will be customized for each country.

eHarmony 100

eHarmony Marketing Santa Monica Mobile 100

Tech Zulu Event

SEPTEMBER 22, 2014

Free two-day shipping for Amazon Prime subscription customers, for example, has contributed to faster delivery expectations, and it has contributed to the growing popularity of deals that include free shipping. The retailers will often use these affordable options to turn around and offer free shipping to customers.

Commerce 84

Commerce Services Pricing Competition 84

Startup Professionals Musings

AUGUST 2, 2012

These days, I’m hearing more and more that Location-Based Services (LBS) are entering the mainstream for mobile users, but I’m not sure why. Marketers see it as a better way to target customers, but the current consumer offerings have been slow to deliver.

Services 82

Services Competition Mobile Entertainment 82

Xconomy

NOVEMBER 7, 2016

. “Cognitive computing,” artificial intelligence, machine learning, and advanced data analytics are evolving companies’ understanding of their customers in game-changing ways. The Device-Agnostic Customer Experience. Customer expectations now demand seamless and satisfying user experiences.

Artificial Inteligence 106

Artificial Inteligence Screening Google Customer 106

socalTECH

SEPTEMBER 26, 2017

It's a concierge service, which helps individuals and plans throughout the year. Instead of just enrolling people in a plan and saying good luck, see you later once a year, we also provide a concierge service that is unheard of in health insurance. What that didn't do, is help the customer. What was next? READ MORE>>.

Startup 138

Startup Customer Custom Help 138

InfoChachkie

JANUARY 23, 2019

It’s high time we kill the term Software As A Service (SaaS) and call it what it is – software. Even Salesforce abandoned it’s silly “No Software” tagline, after the company had to explain in 2015 that it meant, “No legacy software, just cloud software.”. If the software does not reside on our customers’ servers, we won’t sell it.”.

SaaS 113

SaaS Software Artificial Inteligence ASP 113

socalTECH

JANUARY 2, 2015

What technologies or things are you looking forward to most in 2015? but I''m eager to see an emerging company or companies tie the silos together, so that large enterprise customers can utilize a unified marketing cloud offering. I''m very interested in seeing how the so-called "marketing cloud" emerges and develops further.

Oracle 100

Oracle Southern California Venture Capital Media 100

Tech.Co

MARCH 5, 2020

Started in 2015, and now with a 800+ team spread across the UK (London and Cardiff), and in the US (Las Vegas), Monzo offers app-based banking to its community of 3.6 Without physical branches, it’s a digital-only service, with assistance and support available via live chat, as well as phone and email. 24/7 human customer service.

Summary 114

Summary Startup Report Sites 114

InfoChachkie

SEPTEMBER 21, 2015

Overall, according to Gartner, the SaaS market will top $22 billion by 2015. Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction. The result: they had more than 20 enterprise customers on Day 1. Share and Enjoy.

SaaS 100

SaaS Entrepreneur Startup Satisfaction 100

socalTECH

AUGUST 7, 2014

Bryce Maddock: TaskUs is the best provider in the world of customer care and back office services for emerging growth companies. Customer care, obviously, is emails, phone calls, and customer service back office services. We do a whole host of other back-office services in that space.

Startup 231

Startup Technology Outsource Santa Monica 231

socalTECH

JANUARY 2, 2015

Build a great team that is focused on providing a unique product or service that offers something of great value that your customers simply cannot live without. Then treat these customers well and great things will happen.maybe What technologies or things are you looking forward to most in 2015? maybe even 10x.

Capital 100

Capital Cloud Computing Southern California Equity 100

socalTECH

NOVEMBER 19, 2018

These large mobile carriers have audiences, but something they dont have content services to attract and retain subscribers to a mobile network. We build products and services tied to mobile carriers. Those technologies allow us to scale and offer a superior product for customers. Who are your core customers?

Content 113

Content Startup Mobile Platform 113

Startup Professionals Musings

NOVEMBER 14, 2015

Every entrepreneur is quick to tell friends and potential investors about his or her vision of changing the world, about all the customers who have expressed an interest, and about all the other investors who are lining up to get a piece of the action. Is your customer-acquisition rate accelerating? Margins should be increasing.

Acquisition 100

Acquisition Entrepreneur Customer Custom 100

Startup Professionals Musings

JUNE 7, 2015

Employees and customers alike are looking for meaning, not simply employment and commodity prices. I can think of at least five ways that this benefits the business, as well as customers: Products in a purpose culture more readily sell at a premium price. Doing good opens the door to a broader customer base.

Entrepreneur 117

Entrepreneur Organization Startup Pricing 117

Startup Professionals Musings

AUGUST 7, 2015

When pitching to investors, entrepreneurs always seem to start with a customer pitch, then add a slide or two about the business. In every case, the relevant pitch needs to start by highlighting a real customer problem, then outlining a new solution, with all the features and disruptive technology.

Product 103

Product Slides Customer Custom 103

Startup Professionals Musings

OCTOBER 10, 2015

Does it mean the right thing from a customer perspective, societal impact, maximizing business returns or personal benefit? Another article indicates that 80 percent of customers continue to base some portion of their buying decisions on their perceptions of the company’s ethics. Be a coach, rather than a dictator.

Entrepreneur 102

Entrepreneur Training Demand Customer 102

InfoChachkie

JANUARY 21, 2019

When this occurs, as it nearly always does, retailers return unsold inventory, which makes it difficult (at times impossible), for the fashion company to service its debt, resulting in bankruptcy. In-store customers are limited to purchasing one unit of each product. This model works well until the brand falls out of favor.

Demand 160

Demand Pricing Product Equity 160

Startup Professionals Musings

OCTOBER 3, 2015

Entrepreneurship is all about leading – leading customers to a new product or service, leading a startup team to peak performance, and leading a new business to the market opportunity, while providing maximum return to stakeholders. Pretend to be a customer or client of the business you lead. The importance of listening well.

Entrepreneur 108

Entrepreneur Mentor Coach Customer 108

socalTECH

SEPTEMBER 4, 2018

For those who have never used Happy Returns, tell us how the service works? Customers heavily adopted in-person returns. We saw the steady stream of customers Nordstrom Rack was getting from HauteLook shoppers, and we realized that we could do that same thing with any retailer. HauteLook saw that very quickly.

Training 100

Training Customer Custom Software Review 100

Xconomy

JULY 21, 2016

Zingle, a Carlsbad, CA-based tech startup targeting the service industry and consumer-facing businesses with its messaging app technology, has raised $3 million in venture capital, according to a regulatory filing earlier this month. The company raised $1 million last year, according to a 2015 regulatory filing.

Technology 40

Technology Santa Barbara Venture Capital Venice 40

socalTECH

FEBRUARY 10, 2017

I moved over to work in software-as-a-service, at Cornerstone OnDemand, before its IPO. We took it to the market in January of 2015. In our first year of selling, we brought on over 50 clients, and last year we had 170 customers, and we now have about 40 employees. Mike Whitmire: It was borne out of my own background.

Startup 124

Startup Cornerstone OnDemand Software Review Woodland Hills 124

Startup Professionals Musings

NOVEMBER 9, 2015

Yet many entrepreneurs rely on expensive outside services and outside money, rather than do the networking for a co-founder or two who have the right skills to work for equity. They forget that the product or service makes the brand, not the environment. Marty Zwilling First published on Entrepreneur.com on 10/30/2015.

Startup 101

Startup Entrepreneur Equity Summary 101