2021 Custom Satisfaction Technical Review 
Startup Professionals Musings
JUNE 23, 2021
Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.
Startup Professionals Musings
OCTOBER 27, 2021
Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Listen to customer feedback and tune your vision.
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socalTECH
DECEMBER 28, 2020
Every year, we feature the year end reflections of founders, CEOs, investors, and others in Southern California's high tech community. In 2020, the pandemic radically changed the customer acquisition process for many consumer-facing industries. What are you most looking forward to in the technology/startup world in 2021?
Startup Professionals Musings
APRIL 28, 2021
If you are the hot-shot technical innovator that invented your solution, make sure you have an equally adept business and marketing expert to complement your skills. “If Bill Gates was the technical genius, but Steve Ballmer, from Procter & Gamble, ran the business side of the equation.
Startup Professionals Musings
MAY 21, 2021
Start with your own story, the mission of your business, and how to make everyone in your domain, including customers, into advocates and teachers. The technology is here to do most hard things effortlessly in business, but I find many business owners stuck in the past, refusing to change. Automate: do it once to never do it again.
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