Startup Professionals Musings

FEBRUARY 3, 2021

As a long-time mentor to new entrepreneurs and business owners, I have noticed that many no longer associate more fulfillment and satisfaction with more money, power, and success. In fact, customers today also seem more attracted to companies with a higher purpose than profit. Marty Zwilling First published on Inc.com on 01/20/2021.

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Satisfaction Mentor Coach Entrepreneur 173

Startup Professionals Musings

APRIL 30, 2021

Based on my own long experience in business, team satisfaction, engagement, and productivity continues to be a challenge. Playing to your strengths improves your overall engagement and productivity, as well as satisfaction and happiness. Getting peers to help others also is a great source of satisfaction and engagement.

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Satisfaction Coach Resource Tool 168

Startup Professionals Musings

OCTOBER 29, 2021

Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Customers will be impacted and less likely to have a memorable experience. Measure results in terms of customer satisfaction.

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Satisfaction Outsource Study Platform 108

Startup Professionals Musings

OCTOBER 27, 2021

Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Listen to customer feedback and tune your vision.

Technical Review 133

Technical Review Satisfaction Metrics Startup 133

Startup Professionals Musings

JANUARY 29, 2021

Here are the key reasons that I recommend that aspiring leaders focus on people before process: Customers judge the business by the people quality. Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth.

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Satisfaction Demand Resource Competition 154

Startup Professionals Musings

AUGUST 25, 2021

Most importantly, you have to deal with customers, and understand their wants and needs. It also requires effective communication, and being a role model for the team, investors, and customers. If you enjoy wearing many different hats and are constantly learning new skills, you will get more satisfaction as an entrepreneur.

Entrepreneur 158

Entrepreneur Satisfaction Ideas Social Media 158

Startup Professionals Musings

NOVEMBER 1, 2021

Rather than get angry and upset, fall back to your initial process for evaluating markets, customer needs, and financial implications. Often what looks like an emotional issue, like unwarranted customer complaints online, have specific facts behind them, which may surprise you. Seek input from the team, as well as mentors.

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Mentor Satisfaction Customer Custom 127

Startup Professionals Musings

JUNE 30, 2021

A community requires two-way communication and respect – including advisors, partners, and customers. Just as your business needs feedback from customers, you need regular feedback from those around you on how to do better. The result is better team productivity, and greater loyalty from your customers.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

SEPTEMBER 24, 2021

This mindset will allow you to alter your direction in the most positive way, and drive customer change rather than be driven by it. For you smart professionals with endless curiosity and a desire to learn, the current gig economy has the potential for much more personal satisfaction, growth, and success.

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Satisfaction Guide Help Customer 139

Startup Professionals Musings

FEBRUARY 24, 2021

You need them to make a personal commitment to customer service, improved quality, and change to improve the future. Satisfaction and commitment come from choosing a path to move forward, evaluation results and customer feedback, and learning from all their best efforts. Be the model of customer focus for the team.

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Startup Customer Custom Ideas 147

Startup Professionals Musings

SEPTEMBER 3, 2021

Today, with the Internet and social media, if you aren’t visible in a positive way to everyone, including customers, your leadership efforts will be lost. You need to be visible in marketing efforts, viral videos, and interactions with key customer segments. Marty Zwilling First published on Inc.com on 08/19/2021.

Mentor 145

Mentor IBM IBM Social Media 145

Startup Professionals Musings

SEPTEMBER 8, 2021

A few years ago, Safeway and other big retailers struggled with the growing problem of plastic bag cost and pollution, before realizing they could actually sell reusable cloth bags to customers, as a win to all. I urge you to take full advantage of business advisors, expertise within your team, and direct communication with customers.

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Activity Entrepreneur Social Media Satisfaction 132

Startup Professionals Musings

AUGUST 11, 2021

In reality, every startup brings new unknowns, new people, new competitors, and new customers. Starting a new business does put you in control, but you will face a harrowing new set of demands from partners, investors, suppliers, and customers. Marty Zwilling First published on Inc.com on 07/28/2021. Keep going and have fun!

Entrepreneur 171

Entrepreneur Ideas Examples Satisfaction 171

Startup Professionals Musings

DECEMBER 1, 2021

Customers are looking for a differentiator today. If you haven’t changed for several years the way you do common processes, like customer satisfaction surveys, lead generation, and marketing, it’s time to look at the new remote apps and social media platforms for more effective and relevant alternatives. Practice your agility.

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Examples Social Media Summary Satisfaction 128

Startup Professionals Musings

JULY 2, 2021

Investors expect a great return for their risk, so they look for people who can look beyond the technology and their own passion to see a customer need that perhaps even the rest of us haven’t yet envisioned. The payoff will be a heightened personal satisfaction, as well as the resources you need to make it happen.

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Funding Startup Ideas Resource 152

Startup Professionals Musings

JULY 16, 2021

On the other hand, most business professionals and the customers we all need in business recognize that professionals with a healthy self-esteem will always be more resilient, creative, listen better, and treat others with respect. Marty Zwilling First published on Inc.com on 07/01/2021.

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Mentor Satisfaction Competition Marketing 174

Southern California Edison Blog

MAY 15, 2020

million in 2021 1. In 2021, the average person will spend an estimated 100 minutes watching online videos each day, a 19 percent increase from 84 minutes per day in 2019 2. CDNs allow enterprises to serve their customers or media consumers wherever they are, removing barriers of physical distance. in 2018 was 228.8

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Content Networking Media Demand 63

Startup Professionals Musings

APRIL 28, 2021

Look for validation from your mainstream customers. No matter how passionately you believe that everyone needs one, and positive feedback from friends and early adopters (false positives), before you invest in scaling the business, make sure you set and meet good metrics in cost of customer acquisition, recurring sales, and margin.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

OCTOBER 20, 2021

Employee and customer input are good for fixing bugs, but not good leading indicators. In addition, team member engagement and loyalty depend largely on the satisfaction of creativity. Marty Zwilling First published on Inc.com on 10/06/2021. Look outside for future trends and potential.

Marketing 117

Marketing IBM IBM Resource 117

Startup Professionals Musings

NOVEMBER 10, 2021

Unfortunately, I often see goal misalignments with teams, such as marketing measured on sales volume, or sales measured on customer retention. Doing so will increase both your personal life accountability, as well as your business satisfaction. Marty Zwilling First published on Inc.com on 10/27/2021.

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Startup Training Metrics Examples 132

Startup Professionals Musings

JULY 7, 2021

Every customer or outside concern should be taken seriously as an opportunity to improve. These can be as simple as regularly counting positive versus negative results from a Google search, to satisfaction survey improvements over time. Marty Zwilling First published on Inc.com on 06/22/2021.

Social Media 144

Social Media Media Summary Satisfaction 144

Startup Professionals Musings

JUNE 14, 2021

Unfortunately the comments you don’t hear from customers, business partners, and peer leaders are the ones that do you the most damage. Evidence continues to mount that companies with trusted leaders, such as Zappos , tend to outperform others in financial results, as well as team satisfaction, by as much as three to one.

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Social Media Examples Satisfaction Media 101

Startup Professionals Musings

FEBRUARY 26, 2021

Since business is generally not rocket science, relationships with peers, partners, and customers are often more important than skills. Take satisfaction from wins to balance against setbacks. Marty Zwilling First published on Inc.com on 02/12/2021. We all need a buffer to handle those special cases.

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Coach Training Satisfaction Mentor 137

Startup Professionals Musings

MAY 21, 2021

Start with your own story, the mission of your business, and how to make everyone in your domain, including customers, into advocates and teachers. The result is a new level of productivity, loyalty, and personal satisfaction for you as well as everyone on your team. Marty Zwilling First published on Inc.com on 05/06/2021.

Technical Review 123

Technical Review Coach Satisfaction Mentor 123