Startup Professionals Musings

APRIL 30, 2021

Based on my own long experience in business, team satisfaction, engagement, and productivity continues to be a challenge. That’s a huge opportunity for productivity in your business, as well as your team well-being. That’s a huge opportunity for productivity in your business, as well as your team well-being.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

OCTOBER 27, 2021

Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Show results with a minimal viable product (MVP).

Technical Review 133

Technical Review Satisfaction Metrics Startup 133

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Incentives should be a combination of metrics and recognition to highlight results. Incent and reward employees who delight customers.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

NOVEMBER 10, 2021

Make sure that metrics and goals are set up front, and not modified as the project progresses. The result is a loss of trust by your team, increased volatility, and lower productivity by all members of the team. Doing so will increase both your personal life accountability, as well as your business satisfaction.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

DECEMBER 22, 2021

Use metrics to assess needs and growth economics. Business and customer satisfaction data measurements are required, in addition to subjective assessments of team progress, tradeoffs, and investment decisions. A popular set of metrics for customer views is the New Promoter System ( NPS ), available from Bain & Company.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

APRIL 28, 2021

I recommend a trial run with an experiment or MVP (minimum viable product), at full price and cost, before the big bang launch, risking your investment money and a major time commitment. The focus of key leaders has to change from driving innovative initiatives to replicating repeatable processes and tuning the overall product cycle.

Technical Review 131

Technical Review Case Study Mentor Software Review 131