Startup Professionals Musings

AUGUST 27, 2017

Gregg Lederman, in his classic book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition.

Customer 69

Customer Custom Training Satisfaction 69

Startup Professionals Musings

DECEMBER 29, 2014

Gregg Lederman, in his recent book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition.

Customer 106

Customer Custom Training Satisfaction 106

Startup Professionals Musings

MARCH 27, 2020

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. Entrepreneurs at this level will seek the minimum cost and quality to be more competitive.

Entrepreneur 126

Entrepreneur Organization Customer Custom 126

Startup Professionals Musings

SEPTEMBER 1, 2013

Gregg Lederman, in his latest book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to outbehave and outperform your competition.

Customer 97

Customer Custom Training Satisfaction 97

Startup Professionals Musings

APRIL 4, 2015

Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction. Never “sell” or push out your message like conventional advertising. Prepare your staff to deliver on social media requirements.

Social Media 108

Social Media Media Startup Tips 108

Startup Professionals Musings

DECEMBER 14, 2015

Gerber memorialized this concept many years ago in his classic book E-Myth , which postulates that most startups are initiated by entrepreneurs with technical skills, rather than business skills, resulting in a high failure rate. Paradigm-shift solutions have no competition." The real competition to a new paradigm is the old paradigm.

Technical Review 60

Technical Review Startup Social Media Competition 60

Startup Professionals Musings

JUNE 21, 2013

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in their book “ Managing Knock Your Socks Off Service.” Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Know your customers intimately. Involve, empower, and inspire.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

NOVEMBER 15, 2015

Indeed, there are many self-assessment tools available online, but I was more impressed with the insights provided in a recent book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. Entrepreneurs at this level will seek the minimum cost and quality to be more competitive.

Entrepreneur 101

Entrepreneur Organization Customer Custom 101

Startup Professionals Musings

MARCH 10, 2018

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. Entrepreneurs at this level will seek the minimum cost and quality to be more competitive.

Entrepreneur 66

Entrepreneur Organization Customer Custom 66

Startup Professionals Musings

OCTOBER 4, 2014

Indeed, there are many self-assessment tools available online, but I was more impressed with the insights provided in a new book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. Entrepreneurs at this level will seek the minimum cost and quality to be more competitive.

Entrepreneur 102

Entrepreneur Organization Customer Custom 102