Startup Professionals Musings
SEPTEMBER 22, 2023
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.
Startup Professionals Musings
JANUARY 8, 2021
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.
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socalTECH
JANUARY 7, 2019
With Startup Boost, we had dozens of investors, service providers, successful entrepreneurs, and major industry leaders (including Microsoft, Google, Softbank, REME, and TechStars) coalesce around our initiative to help early stage companies get to the next level. What was the biggest lesson you learned this year? READ MORE>>.
Startup Professionals Musings
JUNE 21, 2013
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.
Tech.Co
MARCH 5, 2015
Susan is a startup coach and the founder of Givelocity, a social network for giving that offers a new spin on crowdfunding for good. She was a member of the founding team at LinkExchange, pioneering the online banner advertising network. She’s been on the founding team of 9 startups, six with successful exits.
Startup Professionals Musings
OCTOBER 9, 2020
That means starting your search through contract services sites, rather than conventional career hiring sites. By hiring contract experts, less oversight and coaching is needed. You can advertise your “greener” strategy, which today will get you greater customer loyalty and advocacy.
Startup Professionals Musings
JANUARY 25, 2016
The days of pushing new and marginal performers into customer service are gone. A mission of superior customer service is more than words in the board room or words in front of customers. Provide coaching and mentoring as well as training. Every job on your team drives your customer experience.
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