Startup Professionals Musings

SEPTEMBER 22, 2023

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

JANUARY 8, 2021

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JUNE 21, 2013

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

MAY 1, 2012

As a result, they garner high customer satisfaction rates. Leaders focus first on identifying market problems that exist and can be solved with technology, not just promotion and advertising. They demand real measurements that help them run the business. A formal customer relations program is the first step.

Customer 89

Customer Custom Organization Summary 89

Startup Professionals Musings

FEBRUARY 22, 2011

As a result, they garner high customer satisfaction rates. Leaders focus first on identifying market problems that exist and can be solved with technology, not just promotion and advertising. They demand real measurements that help them run the business. A formal customer relations program is the first step.

Startup 93

Startup Organization Customer Custom 93

Startup Professionals Musings

FEBRUARY 17, 2010

As a result, they garner high customer satisfaction rates. Leaders focus first on identifying market problems that exist and can be solved with technology, not just promotion and advertising. They demand real measurements that help them run the business. A formal customer relations program is the first step.

Organization 89

Organization Customer Custom Summary 89