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CyberDefender Open New LA Call Center

socalTECH

Los Angeles-based CyberDefender , the Internet security software provider run by Gary Guseinov, announced Thursday that it has opened up a new, 220-seat call center in its Los Angeles headquarters. CyberDefender said its center is currently handling as many as 40,000 calls per week, for sales, technical support, and customer service.

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Make It Work Swizzles Pricing

socalTECH

Santa Barbara-based Make It Work , the on site technical support and computer repair service headed by Eric Greenspan, said Monday that it has switched its services to a new fixed-price, per-service model. The shift is a significant one for the firm, which previously offered up it services for an hourly service charge to its customers.

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HelloTech: On Demand, In-Home Tech Support Via College Students Near You

socalTECH

Almost everyone of a technical bent in the technology industry is familiar with that old routine: your parents, your friends, and your neighbors inevitably calls you for free technical support. However, almost no one really wants to be that technical support person. Why in home technical support?

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Make It Work Launches Membership Program

socalTECH

Santa Barbara-based Make It Work , the in-home technical support and services firm headed by Eric Greenspan, told its customers Monday that it has launched a brand new, membership program called MIW Digital Advantage. READ MORE>>.

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HelloTech Powers New Service For Altice

socalTECH

Los Angeles-based HelloTech , the startup providing in-home, technical support and related services, is powering a new in-home installation and service offering from broadband communications and video service provider Altice, the two said this morning. READ MORE>>.

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Media Temple Launches New WordPress Hosting Option

socalTECH

Los Angeles-based Media Temple has launched a new, WordPress hosting offering, which it says specifically provides "white glove" around the clock service and monitoring. The new plans are being aimed at enterprise customers. READ MORE>>.

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5 Simple Tactics To Make Freemium Users Pay

InfoChachkie

In the spirit of the “land grab” mentality of the day, we encouraged usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers. Anyone, including well-healed, large companies, could offer state-of-the-art technical support for free. GitHub, Divshot ).