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Los Angeles-based CyberDefender , the Internet security software provider run by Gary Guseinov, announced Thursday that it has opened up a new, 220-seat call center in its Los Angeles headquarters. CyberDefender said its center is currently handling as many as 40,000 calls per week, for sales, technicalsupport, and customer service.
Santa Barbara-based Make It Work , the on site technicalsupport and computer repair service headed by Eric Greenspan, said Monday that it has switched its services to a new fixed-price, per-service model. The shift is a significant one for the firm, which previously offered up it services for an hourly service charge to its customers.
Almost everyone of a technical bent in the technology industry is familiar with that old routine: your parents, your friends, and your neighbors inevitably calls you for free technicalsupport. However, almost no one really wants to be that technicalsupport person. Why in home technicalsupport?
Santa Barbara-based Make It Work , the in-home technicalsupport and services firm headed by Eric Greenspan, told its customers Monday that it has launched a brand new, membership program called MIW Digital Advantage. READ MORE>>.
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Los Angeles-based Media Temple has launched a new, WordPress hosting offering, which it says specifically provides "white glove" around the clock service and monitoring. The new plans are being aimed at enterprise customers. READ MORE>>.
In the spirit of the “land grab” mentality of the day, we encouraged usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers. Anyone, including well-healed, large companies, could offer state-of-the-art technicalsupport for free. GitHub, Divshot ).
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