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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

Tim encouraged us to set up a blog and start talking openly about what we were doing as a company and inviting comments. But I had been reading Munjal Shah’s blog about his experiences at Riya (later renamed Like.com) and this openess had an appeal to me. What changed for us was Tim Barker arrived.

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Identifying Pain in the First Step in a Sales Process – Here’s How

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If you haven’t already followed me on Twitter, that’s the fastest way to get blog updates. In my first enterprise software company we developed a methodology for sales that we called PUCCKA. And then there’s the key transition slide, which I call “What We Find” (WWF) or some variation of this. Click here.

Sales 367
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Top 30 Startup Posts in June 2010

SoCal CTO

" 8 Questions to Ask When Interviewing at a Startup - Instigator Blog , June 18, 2010 Job interviews are meant to be conversations. had two occasions recently to review products which had clear market leadership. " The Bible Code predicted the Sept 11 attacks 5,000 years ago." " Patterns in Chaos.

Startup 176
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What the Past Can Tell Us About the Future of Social Networking

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This blog post originally appeared in serialized form here on TechCrunch. Was it massively better software, better companies, better markets? Suddenly we were all creating blogs on Blogger.com, Typepad & WordPress. We started uploading images of ourselves to our blogs. But the masses didn’t want to blog.

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Retro: My Favorite Blog Post on Raising VC

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On December 2nd, 2006 I wrote the blog post published later in this post when I was CEO of startup Koral about my experiences in pitching VCs. After my company was acquired by Salesforce.com I was asked to stop blogging and they took over my blog as an asset in the sale of the company. My blog was wiped out.

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Top 57 Online Startups Meets Technology Meets Product Posts for November 2010

SoCal CTO

The United States is now a debtor nation to China and that the bill is about to come due. Five Reasons You Haven’t Launched - Software By Rob , November 10, 2010 Photo by stevendepolo. These are probably the two sites where I've posted the most reviews. think his slides are great (and by far much easier on the eye then mine.).

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The Most Obvious Mobile Ad Unit and What the New York Times Got Wrong

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Higher conversion rates (10-15x online conversion) and higher value at closure (up to 2x higher) due to up-sell & cross-sell potential. So having a software filter in front of the calls is key to making them cost effective. Online conversion for any complex product (insurance, home alarm systems, mortgages) are also very low.

Mobile 311