Berkonomics

AUGUST 4, 2016

Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970. More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. It’s a term rooted in ancient philosophy. Doesn’t sound tough or forceful enough for you?

Satisfaction 120

Satisfaction Metrics Resource Email 120

Startup Professionals Musings

JANUARY 8, 2021

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in the classic book “ Managing Knock Your Socks Off Service.” Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

MAY 11, 2019

I found these pillars, and the first principles behind them, pulled together well in a classic book, “ Embracing Progress: Next Steps For The Future Of Work ,” by A. The pillars of change she details include the following: Embracing and adapting to technology. More people as a substitute for technology is not a solution.

Company 78

Company Companies Coach Satisfaction 78

Startup Professionals Musings

JANUARY 15, 2020

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. Performance accountability processes.

Technical Review 124

Technical Review Organization Coach Invest 124

Startup Professionals Musings

DECEMBER 27, 2019

My simple answer is that they keep their focus on customers, rather than technology. Thus I was pleased to see the evidence confirming that perspective in a new book, “ The Amazon Management System ,” by Ram Charan and Julia Yang. Incorporate AI-powered data and metrics systems.

Marketing 123

Marketing Technical Review Customer Custom 123

Startup Professionals Musings

JANUARY 10, 2018

In that context, I found in a new book, “ The Unstoppable Organization ,” by Shawn Casemore, some good steps for every business owner: Schedule time for personal feedback from employees. Utilize technology and tools for collaboration and sharing. Don’t assume that feedback filtered through your management chain is adequate.

Startup 62

Startup Organization Customer Custom 62

Startup Professionals Musings

NOVEMBER 4, 2015

In a new book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 100

Technical Review Organization Coach Invest 100

Startup Professionals Musings

NOVEMBER 24, 2017

What neither group seems to fully comprehend is that retail needs to fundamentally change to succeed, far beyond the addition of an online component, to meet the experience expectations of today’s generation, an oversupplied global marketplace, and technology for instant pricing and distribution. Look outside for benchmarks.

Customer 52

Customer Custom Technical Review Summary 52

Startup Professionals Musings

AUGUST 16, 2017

I like the points made in the classic book, “ You Can Win ,” by Shiv Khera. Takers can never get satisfaction, and they antagonize those around them. Some things need to be done whether we like them or not; for example, daily cash-flow analysis and business metrics. There are two kinds of people in business – givers and takers.

Software Review 57

Software Review Technical Review Startup Press 57

Startup Professionals Musings

FEBRUARY 22, 2011

They did a series of interviews with CEOs to understand how technology companies create success, and why most fail. Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. Marketing with a big “M.”

Startup 93

Startup Organization Customer Custom 93

Startup Professionals Musings

MAY 1, 2012

They did a series of interviews with CEOs to understand how technology companies create success, and why most fail. Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. Marketing with a big “M.”

Customer 89

Customer Custom Organization Summary 89

Startup Professionals Musings

JUNE 21, 2013

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in their book “ Managing Knock Your Socks Off Service.” Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Know your customers intimately. Involve, empower, and inspire.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

FEBRUARY 17, 2010

They did a series of interviews with CEOs to understand how technology companies create success, and why most fail. Here is a summary of seven maxims that I excerpted from their e-book, which you can use in your startup and every entrepreneurial initiative: Work as a trusted customer advisor. Marketing with a big “M.”

Organization 89

Organization Customer Custom Summary 89